What We Included

What We Included

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Shipping & Delivery


1-Working Day Delivery for Peninsular Malaysia
All Made-To-Order jewelleries ship via complimentary 1-working day delivery service. Each piece is crafted by hand and shipped within 14-20 working days from day of purchase.

3-5 Working Day Delivery for East Malaysia
All Made-To-Order jewelleries ship via complimentary 3-5 working day delivery service. Each piece is crafted by hand shipped within 14-20 working days from day of purchase.

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FAQs


You can now secure the order by making a 50% deposit payment using the voucher code found on each product page. This code is to be applied during the checkout process. Full payment must be made upon collection or before delivery within 14 days of notification. Additional discount is given for customers who makes full payment using direct bank-in transfer option only (please contact our consultant via WhatsApp at +6010-931 6558 for arrangement).

We offer a Money Back Guarantee policy (ONLY applicable for TJ Premium Picks Diamond Rings, Gold and Platinum rings) because we are committed to have you 100% satisfied with your purchase.

In the unfortunate event of any dissatisfaction, get in touch with us within 14 or 30 days as stated, return the item to us in its original condition, and we will work on processing a refund to your bank account within 30 working days.

Note 1: Upon receiving the item, we will carry out our usual procedure of recording a video of the sealed package to verify the authenticity of the product for confirmation.

Note 2: This policy is only applicable for the TJ’s Picks collection.

Note 3: For your purchase of the Everyday Jewellery collection, get in touch with us within 30 days for a refund claim.

For a refund claim, kindly get in touch with us directly at +6010 931 6558 or email info@tailoredjewel.com. Our service consultant will address your case personally.

*Only applicable for TJ’s Premium Picks collection.

Tailored Jewel products come with a 3-year warranty against manufacturing defects / 1-year warranty for Everyday Jewellery Collection. This includes (but not limited to) cracks on the ring surface, and breakage/separation on bands or discolouration. Small side diamonds set on the jewelry are warrantied for 2 years only. In the case of negligence caused by the customer, Tailored Jewel will provide repair services *GIA Certified diamonds are not covered in our warranty policy.

You can always drop by our Jewellery Experience Centre to get accurately measured, or or check out our ‘How to measure your ring size‘ page for more.

Tailored Jewel offers engraving services (available as add-on). All you have to do is include your personal massage into the engraving text box upon selection.

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