Appointments are highly recommended, since we provide personalised service to each of our customers through in-depth discussions and consultations. Please reach out to us via email, WhatsApp, or any of our verified social media accounts to schedule a consultation.
Online Consultation – As soon as you make a reservation, one of our helpful advisors will contact you personally to confirm the meeting and provide the Google Meet link. During the consultation, we will show you a video of the product you’re interested in and address any concerns you may have about it, including those related to tax, delivery, and safety.
In-Store Consultation – We’ll have one of our helpful advisors contact you immediately to confirm the time and date you prefer. At our TJ Jewellery Experience Centre (The Boulevard MidValley KL), you can talk to one of our helpful consultants in person from 10.00am to 8.00 pm. every day, including weekends and public holidays.
In the Jewellery Experience Centre, we only display the most recent collection or best-selling items if we have stock or samples available to view. In the event that we do not have current designs in stock, customers can examine rings with comparable finishes and styles as a reference.
TJ products include a 10-year warranty against manufacturing defects, with TJ covering all repair and refurbishment costs, excluding material costs unless otherwise specified. / 1-year warranty for Fine Jewellery Collection.
This includes (but not limited to):
1) Cracks on the ring surface, and breakage/separation on bands.
2) The warranty for small side diamonds set in the jewellery piece is limited to 2 years, and if the small diamonds become loose due to a manufacturing defect, TJ will cover all costs, including material and labour. In accordance with the 10-year warranty, TJ will continue to provide free labour after the initial two-year period expires, but the customer will be responsible for material costs. Our warranty policy excludes diamonds certified by *GIA and IGI.
We offer a Money-Back Guarantee (ONLY applicable to Diamond Engagement Rings and Wedding Rings manufactured in 14k or 18k Gold and Platinum) because we are dedicated to ensuring that you are completely satisfied with your purchase.
In the unfortunate event that you are dissatisfied with the product due to a manufacturing defect, please contact us within the specified 14-day period, return the item to us in its original condition, and we will process a refund to your bank account within 14 business days of the date of your refund request.
During the 14-day period, our Money-Back Guarantee Policy is only applicable for manufacturing defects such as cracks, loose diamond settings, unpolished or visible flaws. This policy does not address change of mind, lost or stolen items, or other circumstances beyond the company’s control.
5% administration fee applies to all refunds. Shipping and customs duties will be deducted from the total purchase price for orders placed outside Malaysia and Hong Kong.
Note 1: Upon receiving the item, we will carry out our usual procedure of recording a video of the sealed package to verify the authenticity of the product for confirmation.
Note 2: This policy is only applicable for the TJ Diamond Rings & Wedding Rings collection.
Note 3: For your purchase of the Fine Jewellery collection, get in touch with us within 7 days for a refund claim.
For a refund claim, kindly get in touch with us directly at +6010 931 6558 or email info@tailoredjewel.com. Our customer care will address your case personally.
*Only applicable for TJ Diamond Rings and Wedding Rings collection made from 14k or 18k Gold and Platinum.
We are committed to ensuring the quality of your purchase; we stand behind everything we sell and guarantee that all items are free of manufacturing defects. For the rest of your life, we will repair your jewellery as needed. Extra material and labour costs will be charged outside the duration of the warranty.
We welcome you to visit our Jewellery Experience Centre to get your ring size measured, however, you may request a measurement tool from us to measure your ring size at home.
Check out our ‘How to measure your ring size‘ page for more.
Most designs take a minimum of 14 to 21 working days to complete. A longer duration will be required depending on the complexity of design or festive seasons. Shall there be any unforeseen circumstance that causes delay of the production, we will monitor closely and keep you updated on the process.
TJ offers engraving service (available as add-on). Include your personal message (10 characters including spacing: Initial/Name/Date/Symbol: Heart, Infinity, etc.) into the engraving text box upon selection.
For Nikah Collection (Steel, Titanium and Tantalum), engraving service can only be done after ring fitting due to return policy. Once it is engraved, the ring is not returnable for any reason.
Yes, we do free nationwide shipping (Peninsular Malaysia, Sabah, Sarawak and Labuan). Kindly share us your mailing address during checkout and allow us to manage the rest.
FREE shipping throughout Malaysia & Singapore. However, the buyer outside Malaysia & Singapore will have to bear shipping cost and tax incurred. FedEx International Priority is our trusted international courier service package – it costs slightly more, but you will receive your item faster with better security. Shall you have other preferred courier service, please inform us by dropping us a text.
For more information regarding shipping, you may read more here.
We use Platinum PT950, 18/14-karat Yellow / White / Rose Gold. These metals offer the workability and durability needed for the artistic creation of fine jewellery – be it fabrication, casting, reticulation, hand-engraving or advanced stone-setting techniques. Sometimes, we create wax jewelry models for casting using CAD/CAM (computer-assisted design and manufacturing), but our experts always finish and detail the pieces by hand.
We offer free resizing service. However, we don’t encourage your ring to be resized for more than 3 times as our resizing service comes with polishing, it will cause the metal of your ring to become thinner.
*A surcharge will be imposed on the material cost if the upsize by two (2) from its original size.
*Not applicable to our Nikah series (Steel, Titanium, and Tantalum).
All our diamonds jewellery that has a single diamond stone above 0.30 carats come with GIA Certification (Natural) IGI Certification (Lab-Grown). Any diamonds below 0.30 carat has no certification. Our Tax Invoice serves as both the certification and warranty.
1.00 carat represents a full carat weight that being used for a design. When referring to carat weights, 1/4 of a carat is equal to 0.25 carats (1.00 carats / 4 = 0.25 carats)
Renowned for its superior quality in gold & platinum jewelry making, Hong Kong is our preferred choice in sourcing uncompromised quality product and services. Our titanium rings, stainless steel rings, and titanium rings are all made in Germany.
Our primary focus is in offering wedding bands or diamond rings. But we also design creations for engagements, anniversaries and designer fashion rings. On occasional inquiries about one-of-a-kind necklaces, bracelets and earrings, we review it on a case-to-case basis, taking into consideration various factors such as the level of investment in terms of time and cost.
At TJ, despite the constant fluctuation of precious stones and precious metal prices, rest assured as we strive to be consistently competitive against the market price while promising you excellent quality in every detail. We believe that each competitor is a medium to improve and learn from, while encouraging us to push boundaries in returning your investment in each product. We are able practice this, only because our products are sourced directly from the factory.
Sometimes yes, sometimes no – but it represents a better value. You may invest a little more than what a piece of ready-made mass-produced jewellery costs, but we promise you value for money. For customized jewellery, you are paying for the value of originality, focus on attention to details, top-notch craftsmanship, one-of-a-kind design, skilled stone-setting and finishing, and precious metal polishing. All these factors set custom-made jewellery apart from ready-made jewellery.
Your produced jewellery and its individualistic design is unique. Rest assured that we will not replicate those details that define your design. While we preserve the copyright of all jewelleries we created, reservation in the design is advocated to our customer’s creative properties.
However, if your design has taken inspiration from one of our standard design, then yes, we can still recreate it – if your design is generic without specific details, that is. Nevertheless, we uphold our copyrights in our design.
We do not encourage copying other designers’ work. From a legal standpoint, it is illegal. At TJ, we create our very own unique design, and detest replications. Certainly, though, if you would like to have a design in a certain motif or style, perhaps with the same essence expressed by an example you found, we can design a new piece that meets your expectation. On the flip side, some designs that are categorized as ‘generic’, with a simple and widespread enough design where no one can claim ownership of – these designs we can recreate.
White gold uses natural gold (originally brownish yellow) and alloyed with palladium to transform the gold to a white color. This alloyed material is used as a whitener and the final polished white gold alloy remains slightly “grey-yellow” in appearance. White gold is generally electroplated with bright rhodium to conceal the “grey-yellow” appearance.
To summarize, your white gold alloy is not really “white”. The original bright “white” rhodium plating that had concealed the yellowish white gold has worn off. The most common factor for this occurrence is the natural acids and chemicals released by your skin. As a result, gold that touches your skin will change colors more quickly than the other parts. It’s important to remember that even the highest quality jewelry can undergo changes over time.
