We offer a Money Back Guarantee policy (ONLY applicable for TJ Premium Picks Diamond Engagement Ring and Wedding Rings made in 14k or 18k Gold and Platinum), because we are committed to have you 100% satisfied with your purchase.

In the unfortunate event of any dissatisfaction, get in touch with us within 14 or 30 days as stated, return the item to us in its original condition, and we will work on processing a refund to your bank account within 30 working days.

Note 1: Upon receiving the item, we will carry out our usual procedure of recording a video of the sealed package to verify the authenticity of the product for confirmation.

Note 2: This policy is only applicable for the TJ’s Premium Picks Diamond Ring & Wedding Rings collection.

Note 3: For your purchase of the Everyday Jewellery collection, get in touch with us within 30 days for a refund claim.

For a refund claim, kindly get in touch with us directly at +6010 931 6558 or email info@tailoredjewel.com. Our service consultant will address your case personally.

*Only applicable for TJ’s Premium Picks and Wedding Rings collection made from 14k or 18k Gold and Platinum.

Tailored Jewel products come with a 3-year warranty against manufacturing defects / 1-year warranty for Everyday Jewellery Collection. This includes (but not limited to) cracks on the ring surface, and breakage/separation on bands or discolouration. Small side diamonds set on the jewelry are warrantied for 2 years only. In the case of negligence caused by the customer, Tailored Jewel will provide repair services *GIA Certified diamonds are not covered in our warranty policy.

You can always drop by our Jewellery Experience Centre to get accurately measured, or or check out our ‘How to measure your ring size‘ page for more.

Tailored Jewel offers engraving services (available as add-on). All you have to do is include your personal massage into the engraving text box upon selection.

All of our products come with a complimentary lifetime FREE polishing and cleaning service (claimable every 3rd Year). However, we are unable to polish any jewelry with finishing such as satin or matte designs. Send us an email to request for polishing and cleaning services and drop on by our service hub @Atria Shopping Gallery (Lot: G08, Ground Floor) with your jewel pieces.

We use platinum PT950, 18/14-karat Yellow / White / Rose Gold. These metals offer the workability and durability needed for the artistic creation of fine jewelry – be it fabrication, casting, reticulation, hand-engraving or advanced stone-setting techniques. Sometimes, we create wax jewelry models for casting using CAD/CAM (computer-assisted design and manufacturing), but our experts always finish and detail the pieces by hand.

After we agree on a design, and make payment for the required deposit, most designs take a minimum of 14 to 21 working days to complete. A longer duration will be required depending on the complexity of design or festive seasons. Once you have approved the final design, we will inform your date of collection and personally deliver your jewelry to you.

All our diamonds jewellery that has a single diamond stone above 0.30 carats come with GIA Certification. Any diamonds below 0.30 carat has no certification. Our Tax Invoice serves as both the certification and warranty.

Yes, we welcome customers at our service hub from 10.30am to 10.00pm; Monday – Sunday (Lot:G08, Ground Floor, Atria Shopping Gallery). To meet our experience consultant, please set an appointments with us. We only feature the latest collection or top selling products for display and provided we have stocks or samples available for viewing in the service hub. In the case we do not carry current designs in hand, customer can view other rings with similar finishing and designs as a reference.

Yes we do, kindly share with us your mailing address during checkout and allow us to manage the rest.

FREE shipping throughout Malaysia & Singapore. However, the buyer outside Malaysia & Singapore will have to bear shipping cost incurred. FedEx International Priority is our trusted international courier service package – it costs slightly more, but you will receive the item faster and with better security. Just drop us a message to inform us.

Renowned for its superior quality in gold jewelry making, Hong Kong is our preferred choice in sourcing uncompromised quality product and services.

At Tailored Jewel, despite the constant fluctuation of precious stones and precious metal prices, rest assured as we strive to be consistently competitive against the market’s prices while promising you excellent quality in every detail. We believe that each competitor is a medium to improve and learn from, while encouraging us to push boundaries in returning your investment in each product. We are able practice this, only because our products are sourced directly from the factory.

Our primary focus is in offering wedding bands or diamond rings. But we also design creations for engagements, anniversaries and designer fashion rings. On occasional inquiries about one-of-a-kind necklaces, bracelets and earrings, we review it on a case-to-case basis, taking into consideration various factors such as the level of investment in terms of time and cost.

Sometimes yes, sometimes no – but it represents a better value. You may invest a little more than what a piece of ready-made mass-produced jewellery costs, but we promise you value for money. For customized jewelry, you are paying for the value of originality, focus on attention to details, top-notch craftsmanship, one-of-a-kind design, skilled stone-setting and finishing, and precious metal polishing. All these factors set custom-made jewelry apart from ready-made jewelry.

Your produced jewellery and its individualistic design is unique. Rest assured that we will not replicate those details that define your design. While we preserve the copyrights of all jewellery we create, reservation in the design is advocated to our customer’s creative properties.
However, if your design has taken inspiration from one of our standard designs, then yes, we can still recreate it – if your design is generic without specific details, that is. Nevertheless, we uphold our copyrights in our designs.

We do not encourage copying other designers’ work. From a legal standpoint, it is illegal. At Tailored Jewel, we create our very own unique designs, and detest replications. Certainly, though, if you would like to have a design in a certain motif or style, perhaps with the same essence expressed by an example you found, we can design a new piece that meets your expectations. On the flip side, some designs that are categorized as ‘generic’, with a simple and widespread enough design where no one can claim ownership of – these designs we can recreate.

Your white gold ring is really yellow gold that is alloyed with nickel or palladium to “produce” the gold to a white color. This alloyed material is used as a whitener and the final polished white gold alloy remains slightly “gray-yellow” in appearance. White gold is generally electroplated with bright rhodium to conceal the “gray-yellow” appearance.

To summarize, your white gold alloy is not really “white”. The original bright “white” rhodium plating that had concealed the yellowish white gold has worn off. The most common factor for this occurrence is the natural acids and chemicals released by your skin. As a result, gold that touches your skin will change colors more quickly than the other parts. It’s important to remember that even the highest quality jewelry can undergo changes over time.

Email us directly if you have any further concerns or questions.

We mark each ring with our Tailored Jewel signature to ensure seamless redemptions of FREE polishing and re-plating – 3 years from the date of purchase.

We offer a 1-year (upon date of collection) FREE resizing service for purchase of all our diamond and wedding rings; and 3-month FREE resizing service for purchase of our Everyday Jewellery collection.