Highest standards of jewellery cleaning, care & repair
Highest standards of jewellery cleaning, care & repair
Our Repair & Maintenance Services
Refurbish
Revive your jewellery to its former glory
Resize
Resizing of diamond rings or wedding bands
Reset
Resetting of stones on your jewellery
Repair
Repair deformed shape or broken bands
Engrave
Add new engraving or removing engraving
Repair & Servicing Price List for Ring
Service | Material | Non-Tailored Jewel's Product | Tailored Jewel's Product |
---|---|---|---|
Refurbishment / Restoration | |||
Refurbish/ Restore (cleaning, polishing & plating) | 14K/ 18K Gold | 400.00 | 100.00 |
PT950 Platinum | 530.00 | 200.00 | |
Resizing | |||
Resize (up to 2 HK sizes) | 14K/ 18K Gold | 450.00 | 150.00 |
PT950 Platinum | 580.00 | 250.00 | |
For subsequent 2 HK sizes change | 14K / 18K Gold / PT950 Platinum | +80.00 | +50.00 |
Resetting | |||
Reset/ tighten side stones | 14K/ 18K Gold | 450.00 | 150.00 |
PT950 Platinum | 580.00 | 250.00 | |
For subsequent 2pcs of side stones servicing | 14K / 18K Gold / PT950 Platinum | +80.00 | +50.00 |
Reset/ tighten center stone | 14K/ 18K Gold | 450.00 | 150.00 |
PT950 Platinum | 580.00 | 250.00 | |
For subsequent center stone servicing | 14K / 18K Gold / PT950 Platinum | +80.00 | +50.00 |
Engraving | |||
Engraving only | 120.00 | 80.00 | |
Engraving removal | 14K/ 18K Gold | 400.00 | 100.00 |
PT950 Platinum | 530.00 | 200.00 | |
Repair | |||
– Shank repair/ reshaping / replacement; | 14K/ 18K Gold | 450.00 | 150.00 |
PT950 Platinum | 580.00 | 250.00 |
Repair & Servicing Price List for Bracelet
Service | Material | Non-Tailored Jewel's Product | Tailored Jewel's Product |
---|---|---|---|
Refurbishment / Restoration | |||
Refurbish/ Restore (cleaning, polishing & plating) | 14K/ 18K Gold | 450.00 | 150.00 |
PT950 Platinum | 580.00 | 300.00 | |
Resizing | |||
Resize (chain shortening) | 14K/ 18K Gold | 550.00 | 200.00 |
PT950 Platinum | 680.00 | 350.00 | |
Resetting | |||
Reset/ Tighten side stones | 14K / 18K Gold / PT950 Platinum | 300.00 | 50.00 |
Reset/ Tighten side stones | 14K / 18K Gold | 550.00 | 200.00 |
PT950 Platinum | 680.00 | 350.00 | |
Repair | |||
Lock/ Jump ring/ Chain repair; | 14K / 18K Gold / PT950 Platinum | 350.00 | 100.00 |
Lock/ Jump ring/ Chain repair; | 14K/ 18K Gold | 550.00 | 250.00 |
PT950 Platinum | 680.00 | 400.00 |
Repair & Servicing Price List for Tennis Bracelet
Service | Material | Non-Tailored Jewel's Product | Tailored Jewel's Product |
---|---|---|---|
Refurbishment / Restoration | |||
Refurbish/ Restore (cleaning, polishing & plating) | 14K/ 18K Gold | 550.00 | 150.00 |
PT950 Platinum | 1,590.00 | 300.00 | |
Resizing | |||
Resize (chain shortening) | 14K/ 18K Gold | 650.00 | 200.00 |
PT950 Platinum | 780.00 | 350.00 | |
Resetting | |||
Reset / Tighten side stones | 14K / 18K Gold / PT950 Platinum | 350.00 | 50.00 |
Reset/ Tighten side stones | 14K/ 18K Gold | 650.00 | 200.00 |
PT950 Platinum | 780.00 | 350.00 | |
Repair | |||
Lock/ Chain repair; | 14K / 18K Gold / PT950 Platinum | 400.00 | 100.00 |
Lock/ Chain repair; | 14K/ 18K Gold | 650.00 | 250.00 |
PT950 Platinum | 780.00 | 400.00 |
Repair & Servicing Price List for Pendant Necklace
Service | Material | Non-Tailored Jewel's Product | Tailored Jewel's Product |
---|---|---|---|
Refurbishment / Restoration | |||
Refurbish/ Restore (cleaning, polishing & plating) | 14K/ 18K Gold | 450.00 | 150.00 |
PT950 Platinum | 580.00 | 300.00 | |
Pendant refurbishment/ restoration | 14K/ 18K Gold | 350.00 | 100.00 |
PT950 Platinum | 480.00 | 200.00 | |
Resizing | |||
Resize (chain shortening) | 14K/ 18K Gold | 550.00 | 200.00 |
PT950 Platinum | 680.00 | 350.00 | |
Resetting | |||
Reset/ Tighten stone on pendant | 14K / 18K Gold / PT950 Platinum | 400.00 | 100.00 |
Reset/ Tighten stones on pendant | 14K/ 18K Gold | 550.00 | 250.00 |
PT950 Platinum | 680.00 | 400.00 | |
Repair | |||
Lock/ Jump ring/ Chain repair; | 14K / 18K Gold / PT950 Platinum | 350.00 | 100.00 |
Lock/ Jump ring/ Chain repair; | 14K/ 18K Gold | 550.00 | 250.00 |
PT950 Platinum | 680.00 | 400.00 |
Repair & Servicing Price List for Earrings
Service | Material | Non-Tailored Jewel's Product | Tailored Jewel's Product |
---|---|---|---|
Refurbishment / Restoration | |||
Refurbish/ Restore (cleaning, polishing & plating) | 14K/ 18K Gold | 400.00 | 200.00 |
PT950 Platinum | 530.00 | 400.00 | |
Resetting | |||
Reset/ tighten stones | 14K/ 18K Gold | 450.00 | 300.00 |
PT950 Platinum | 580.00 | 500.00 | |
Repair | |||
Posts/ Backs repair; | 14K/ 18K Gold | 500.00 | 350.00 |
PT950 Platinum | 630.00 | 550.00 |
Notes:
- Unless otherwise specified, all service and repair will come with refurbishment service (cleaning, polishing and plating).
- *Repair labor cost may vary subject to the review of the jewellery condition.
- *Service price is excluding additional stone or metal supplied by Tailored Jewel during service and repair.
- For products or services not listed in the table, please contact us for further consultation.
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Transparent Process
Free Consultation
How it Works?
Book an Appointment
Book an appointment through our enquiry form to meet in person.
*Available for customers in Malaysia only.
Hand over your jewellery
During the appointment, hand over your jewellery
Service Evaluation
Our professional craftsman will inspect the item repairability and cost evaluation
Service in Progress
Upon confirmation, we will proceed with servicing right away. Servicing will take 14 to 21 days.
Ready for Collection
You will be notified when the service is complete, and you may arrange for pickup/delivery with us.
Frequently Asked Questions
The entire process will take between 14 and 21 business days from the date our store receives the jewellery until the service is complete and the jewellery is ready for collection. The first step in the servicing process is to assess the current state of the jewellery and the required level of service.
We ask for your understanding and patience as our craftsmen need adequate time to complete the repair and service properly so that you receive the highest quality results.
An estimated date of collection will be communicated to you during the scheduled appointment / before any service is performed (depending on jewellery condition and scope of service work). If you would like to collect your jewellery before your scheduled appointment, please contact our consultant either before your scheduled appointment or here (email us) and we will evaluate your request on a case by case basis.
The service order details will include all relevant information on the diamond or gemstone captured during the handover, and the client will receive a copy of these facts to use as validation of ownership during collection.
Important details include, but are not limited to:
Diamond with a certificate (0.30 carats and above) can be identified by its unique number engraved on the diamond’s girdle.
Uncertified diamonds and gemstones weighing more than 0.30 carats (without a certification number): Measurements for the size of the diamond or gemstone in millimetres from all dimensions will be taken and recorded during handover for valuation.
A photo of the stone and jewellery will be included in the order details in order to validate the stone’s authenticity, particularly for gemstone colour verification. Customers must accept prior to making an order certain gemstone or diamond under 0.30 carats do not come with certification. You can trust that your jewellery will be treated with the utmost care.
All of the relevant info documented will be verified twice for the client during the collection procedure to ensure that the stone is identical in every manner.
We want to make sure that all of our customers know that all of their jewellery will be handled with care. If a Tailored Jewel product is lost because of carelessness, we will offer to replace it with a similar model. For non Tailored Jewel products, we won’t be able to determine their value, thus the Company will determine the most effective manner to compensate for this on a case by case basis.
Please take note that when offering jewellery to a third party supplier for repair, maintenance, or service, it is important to keep in mind that each client must fully understand and accept any risks associated with the undertaking.
Rest assured that Tailored Jewel upholds the highest standards of honesty and work ethic to ensure that any jewellery entrusted to the company is properly cared for and that the brand’s credibility is preserved.
Currently, we only accept requests for ring, bracelets, necklace, earrings servicing and repair. The price list for our services can be found on the website. If you aren’t sure if the service you want is on the price list, feel free to contact us here (contact us) and we’ll explain.
The warranty period for the service is 60 days from the date of completion of the service work. The warranty only covers the service work performed on the jewellery. Scratches and normal wear and tear are not covered by the warranty.
If you suspect that your jewellery has been damaged as a result of the service, please bring it in for a review, and we will investigate further to determine the best next step.
In cases covered by the warranty, the service labour costs will be covered, but the client will have to pay for any replacement parts.
Return shipping is only available to addresses in Malaysia. Before shipping the jewellery, we will confirm with the client the recipient’s contact information and shipping address. We recommend that the receiver be there when the package arrives.
When you order from Tailored Jewel, you can rest assured that your jewellery will arrive safely thanks to our shipping insurance. If your package is lost due to our negligence, we will replace it with a product that meets your original order (investigation and assessment will be conducted).
Non Tailored Jewel products are not covered by transit insurance, and the responsibility for them rest solely on the client.
The client will receive an email with the order details and a link to a tracking page with each new service order. From the moment a customer places an order until the jewellery is delivered to them, the client can track its progress in real time.
After each resizing, the ring is polished and re-plated with the precious metal (refurbishment/ restoration), thus the ring is returned to the buyer in excellent condition.
Due to the nature of the manufacturing process, the client will only receive the excess gold if the ring size is reduced by more than 6 HK units. If the ring size is reduced by less than 6 HK units, there will be no return for the wasted gold.
Changing the size of a ring is often done by cutting into the band at its base (symmetrical point). Due to the heat burner used in the process, any engraving in the area will be wiped during resizing. The customer’s desired engraving can be restored after the product has been resized.
Depending on the size of the ring and available space on the band, you can engrave no more than 10 letters, including spacing. The characters can be anything that can be typed on a standard computer keyboard, including letters, numbers, and special symbols.
For any special request of graphic engraving, kindly consult our consultant and surcharge may applied to develop the drawing for the graphic. TJ has the right to refuse service to anybody at any time.
We currently only accept repair and service requests for rings made of solid gold (14K and 18K) and platinum (PT950). Jewellery that has been plated in gold or platinum will not be accepted. Please check our service page for up to date information on how we may repair your necklace, bracelet, earrings, and other jewellery in the near future.
Our craftsmen must inspect pieces that are heavily tarnished to determine whether they are still usable. TJ reserves the right to refuse your order if there is a significant risk during the servicing work.
We only work with authentic, natural diamonds and gemstones, as well as diamonds and gemstones that have been created in a laboratory (sapphire, emerald, ruby only). We don’t work with moissanite, synthetic stones, cubic zirconia, or other gemstones.
Tailored Jewel reserves the right to refuse any service order if the stone is deemed unfit for service work.
The stone cost for stone resetting will be determined by market pricing, taking into account size, quality, and availability. Please contact our consultant for a quote here.
We are unable to redesign the customer’s ring because the risk of compromising the ring’s structural integrity is unknown. Because every piece of valuable jewellery holds sentimental value for the wearer, we recommend that the ring be restored rather than redesigned, and customers can explore new design customization options from our extensive range of rings.
For standard service, we collaborate with a Malaysian factory whose craftsmanship and delivery time fulfil the brand’s requirements. For more complex services, the jewellery may need to be serviced by one of our master craftsmen in Hong Kong or Germany, which will result in a longer delivery time and an additional cost.
Tailored Jewel will evaluate each request for service on an individual level and obtain the client’s approval and permission before proceeding.
Since we’ll be using a laser to engrave, the engraved letters and numbers will have a black burn effect instead of their original precious metal tint. Due to the laser’s capacity to make lines as thin as 0.01mm, the engraved text doesn’t really affect the ring’s appearance and structure.
Clients can consider adding refurbishment after engraving for a more polished look and to restore the colour of the engraved characters to the original precious metal.
Talking to us is easy.
Book an Appointment forVirtual or In-store Consultation
Unit 19-1, Block 19, Level 1
Our customers love us
Just picked up our rings today and couldn’t be happier with them
The level of service and attention at TJ is incredible - Zach was patient and took the time to explain the different grades of diamonds. We absolutely love our wedding bands and highly recommend TJ.
Today was our big day and the bands were showered with compliments from the guests.
We immediately set our sights at one of their stylish bands when we browsed through their fine collection at their service hub. Zach was very attentive and helpful all the while.
The rings were displayed in detail and we bought them directly from the website.
Due to MCO, me and my fiancé decided to purchase the rings online and we stumbled upon TJ. Worth the purchase price considering that we had the rings engraved as well.
TJ helped us make this milestone so much more pleasant.
Very unique designs and materials. Amidst the chaos and planning our ROM during the MCO period, the team at TJ delivered the beautiful rings and offered us excellent service.
Did my entire order online without even going into the store
Excellent experience, beyond what I imagined. Did my entire order online without even going into the store (couldn’t go in store for work Location reasons).
Really loved the product & the customisation is flawlessly!
We are exceptionally pleased with the services provided! Ethon was very patient throughout the entire process and catered to our needs and expectations.
Far more superior than what you could get out there
The process is so simple, the explanation is very detailed, they know their product well, and the best part is that the end product is far more superior than what you could get out there with just a fraction or the price!
From customer service to impeccable products, TJ never fails to impress me.
We are a couple from north, Kedah, and we’ve never stepped in to their Atria Mall service hub to look at their sample rings. Every process was through phone calls and messages.
The level of service and assurance provided combined with finish result speaks volume of TJ
I was nervous at the start, but the level of service and assurance provided (they even shared a video of my ring being serviced) combined with the finish result speaks volume of TJ.
It was a bliss working with TJ. My fiancee was really pleased
Service was good and the production of the ring was timely as well. My fiancee was really pleased and satisfied with the ring when she saw it, which at the end of day was what meant the most to me.
The final result is a beautiful, sparkly, bespoke diamond ring with excellent finishing
Came across Tailored Jewel via some online forums, and my attention was caught by the unique proposition they presented; my fiance could design the engagament ring of her dreams and not leave me broke as a result!
My custom ring was perfect! Extremely professional, very patient & affordable price
I must say that Tailored Jewel is probably one of the best recommendation that I've received in my life. It was a total different experience when I was purchasing my proposal ring with them.
Malaysia Jewellery Repair & Service
Bring damaged jewellery to Tailored Jewel for repair today.
Do you have a ring with a missing diamond or another jewel? Tailored Jewel can replace that stone with a jewel of the same size and quality as the missing one. Adjusting the prongs will hold the new stone in place to avoid losing it in the future.
Jewellery gets dull with age. Professional cleaning and polishing can bring back the lustre and make it look new. If the item is gold plated, then replating can restore it to its original appearance.
For dull or damaged jewellery, it can be refurbished and repaired.
- This will bring back the original beauty of the item.
- It will make the jewellery more valuable.
- You will be proud to wear the item again.
Maybe you weigh more than previously. That ring may be snug but resizing will make it comfortably fit. Polishing is a must when sizing a ring. Otherwise, there would be a noticeable line at the site of the repair.
Engraving is available as an added service. There are several reasons to do this.
- Engraving makes a jewellery item personal.
- It identifies the piece as unique.
- It adds sentimental value.
Tailored Jewel provides custom made pieces. First, the customer and craftsman will agree on a design and the type of metal to use. There is a choice of either gold (yellow, white, or rose gold) or platinum. If the ring design includes a gemstone, one is chosen at this consultation. After the design has been finalised and payment has been made. Then on, the establishment will give an estimate of the time needed to create the custom piece and personally will deliver it.
There are many advantages of a custom design.
- Each piece is totally unique.
- It is designed as per the customer’s specifications.
- It is easily identified as belonging to that particular customer.
- There is special attention to detail as designated by the customer.
- It gives a feeling of distinction and pride.
Why choose Tailored Jewel? This company is a one of a kind because of the services they offer.
There are beautiful ready made earrings, bracelets, and necklaces to choose from. These range from fine to everyday jewellery. There are also loose settings available. Yet, the customer can collaborate with a seasoned artisan to design exclusive masterpieces.
The customer can visit our galleria or order online. This makes Tailored Jewel unique. The whole process of choosing or creating a jewellery item can be done entirely on a computer. It is Malaysia’s first enterprise to offer a completely online experience of this kind. From deciding on the metal to picking a gemstone to finding just the right design, it can be done remotely.
The website also offers advice about picking an engagement ring, how to judge the quality of a diamond, and other areas that inform a customer on how to get the best experience when buying jewellery.
Diamonds at Tailored Jewel are certified either by Gemological Institute of America certified and International Gemological Institute, so the customer knows they will be buying high quality stones. However, there is a money back guarantee.