Privacy Policy

We take our customer’s privacy seriously and we will only collect, record, hold, store and use your personal information as outlined below.

Thank you for visiting Tailored Jewel’s website (www.tailoredjewel.com for Malaysia, and www.tailoredjewel.com.sg for Singapore) and mobile applications. At Tailored Jewel, we respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store, and protect your information.

By accessing or using our Site, you agree to the terms of this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our website or services. We may update this Privacy Policy from time to time, and any changes will be posted on this page. We recommend that you review this policy periodically to stay informed about how we are protecting your personal information.

1. Who We Are

Tailored Jewel is a luxury fine jewelry brand that operates under two entities:

• Tailored Jewel Sdn Bhd (1100694-X), a company registered in Malaysia.
• Tailored Jewel (SG) Pte Ltd (202221290M), a company registered in Singapore.

This Privacy Policy applies to both Tailored Jewel Sdn Bhd and Tailored Jewel (SG) Pte Ltd collectively referred to as “Tailored Jewel,” “we,” or “us.”

2. Information We Collect

Tailored Jewel collects personal information from you when you visit our website, place an order, register for an account, or interact with us in other ways. The information we collect may include:

Personal Information:

• Name
• Email address
• Phone number
• Billing and shipping address
• Date of birth (optional)
• Gender (optional)

Payment Information:

• Credit card details (in a secure, encrypted manner)
• Payment method used

Transaction and Order Data:

• Order history
• Shipping and delivery details

Website Usage Information:

• IP address
• Device and browser type
• Pages visited, time spent on pages, and interactions on the website
• Cookies and tracking information (for personalized ads, analytics, and marketing)

3. How We Use Your Information

We use your personal information for the following purposes:

• Order Processing: To fulfill your purchase, process payments, and deliver your goods.
• Customer Support: To communicate with you regarding your order status, shipping, and after-sales service.
• Personalization: To enhance your shopping experience by offering personalized recommendations based on your preferences.
• Marketing Communications: To send promotional emails and SMS regarding new products, offers, or news, if you have opted-in.
• Compliance: To comply with legal requirements and protect our rights, such as resolving disputes and enforcing agreements.

We may also use your information for other purposes with your consent or as required by law.

4. Sharing Your Information

We respect your privacy and do not sell, rent, or trade your personal information. However, we may share your information with trusted third parties under the following circumstances:

• Third-Party Service Providers: To facilitate payment processing, shipping, email communications, and customer service.
• Legal Obligations: If required by law or to protect our rights, we may disclose your information in response to lawful requests by public authorities (e.g., to comply with legal processes or government requests).
• Business Transfers: In the event of a merger, acquisition, or sale of assets, customer information may be transferred as part of the transaction.

We ensure that any third-party partners with whom we share your data are compliant with data protection laws and implement appropriate security measures.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Once the data is no longer needed, we will securely delete or anonymize it.

6. Security of Your Information

Tailored Jewel takes reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. We use secure servers, SSL encryption, and industry-standard payment gateways to protect your payment information.

While we implement security measures, no system is completely secure. We cannot guarantee the absolute security of your data, but we strive to protect it to the best of our ability.

7. International Data Transfers

As Tailored Jewel operates in both Malaysia and Singapore, we may transfer your personal data between these countries for processing purposes. Additionally, we may transfer your data to third-party service providers located outside of these countries.

By using our services, you consent to the transfer of your data to these locations, ensuring that we comply with international data protection laws.

8. Cookies and Tracking Technologies

We use cookies and other tracking technologies to improve your experience on our website. Cookies allow us to store information about your preferences and activity on our site, which helps us to personalize your experience and display relevant advertisements.

You can control cookie settings in your browser. However, disabling cookies may affect your ability to use some features of our website.

For detailed information about the cookies we use, refer to our Cookie Policy.

9. Your Data Protection Rights

You have the following rights with regard to your personal data:

• Access: You can request a copy of your personal information held by us.
• Correction: You can request correction of any inaccurate or incomplete data.
• Deletion: You can request deletion of your personal data when it is no longer necessary for the purposes for which it was collected, subject to legal obligations.
• Objection: You can object to the processing of your personal data for direct marketing purposes.
• Data Portability: You can request to receive your personal data in a structured, commonly used format for transfer to another service provider.

To exercise any of these rights, please contact us at info@tailoredjewel.com.

10. Third-Party Websites

Our website may contain links to third-party websites. These external sites are not under our control, and we are not responsible for the privacy practices or content of these sites. We encourage you to read their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

Tailored Jewel reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

• Email: info@tailoredjewel.com