Frequently Asked Questions

Appointments are highly recommended as we provide personalised service to each of our customers through in-depth discussions and consultations. Please reach out to us via email, WhatsApp, or any of our verified social media accounts to schedule a consultation.

Online Consultation

As soon as you make a reservation, one of our helpful advisors will contact you personally to confirm the meeting and provide the Google Meet link. During the consultation, we will show you a video of the product you’re interested in and address any concerns you may have, including those related to tax, delivery, and safety.

In-Store Consultation

Our team will promptly confirm your preferred date and time. Consultations are held at the TJ Jewellery Experience Centre (The Boulevard, Mid Valley KL).
🕙 Operating Hours:
10:00 AM – 8:00 PM, Closed on Tuesdays
We are open daily, including weekends and public holidays, except Tuesdays.
During your visit, you’ll get to explore our latest collections and bestsellers (subject to availability). If specific items aren’t in stock, we’ll provide similar samples to help you visualise finishes and styles.

We welcome you to visit our Jewellery Experience Centre to get your ring size measured, however, you may request a measurement tool from us to measure your ring size at home.

When placing your order online, select “I don’t know my size” to receive a free ring sizer at your doorstep. You can measure and update your ring size online later following our Measure Your Ring Size.

Resizing is available if you’ve selected one of our TJ Care Packages during checkout.

• TJ Basic Care covers one-time resizing, polishing, or plating (valid for 24 months).
• TJ Lifetime Care includes up to three resizing sessions, valid for a lifetime.

If you haven’t selected a Care Package, resizing is still possible — but a fee will apply based on the scope of work.

⚠️ Note:
A surcharge applies for an increase of two sizes or more.
Resizing is not available for our Nikah series (Steel, Titanium, and Tantalum).

We’re here to help you find the right fit — chat with us anytime before placing your order.

Our primary manufacturing partners are based in Hong Kong, known for their exceptional craftsmanship in gold and platinum jewellery, and in Germany, where our titanium and stainless steel rings are expertly produced to meet the highest standards.

We also collaborate with a leading global supplier renowned for its cutting-edge technology and consistent quality in fine jewellery components — supporting our made-to-order and customization capabilities.

At Tailored Jewel, we remain committed to offering competitive prices despite fluctuations in precious stone and metal costs. We ensure excellent quality in every detail of our products. We view each competitor as an opportunity to enhance our offerings and push boundaries, ultimately delivering exceptional value to you. This is possible because we source our products directly from the factory.

Sometimes yes, sometimes no.

Custom-made jewellery may cost a bit more than mass-produced pieces, but it offers exceptional value. With custom designs, you invest in originality, detailed craftsmanship, unique design, skilled stone-setting, and meticulous finishing. These factors make custom-made jewellery a standout choice, offering better value for your investment.

No, we will not clone your custom design or sell it as our own. Your custom-designed jewellery is unique to you, and we do not replicate the details that make it special. While we retain the copyright for all jewellery we create, we respect your creative ownership of your design.

If your design is inspired by one of our standard designs and is generic without specific details, we can recreate it. However, we maintain our copyrights on our original designs.

At Tailored Jewel, we do not encourage copying other designers’ work, as it is both unethical and illegal. We pride ourselves on creating unique designs and strongly oppose any form of replication. If you have a specific motif or style in mind inspired by an example you found, we can certainly design a new piece that captures the essence you’re looking for. However, for designs that are generic and widespread, where no specific ownership is claimed, we can recreate those.