Shipping & Delivery

Due to the reason that our jewellery is made to order, production will take between 20 and 25 working days; nevertheless, we guarantee that the quality craftsmanship that ensures a lifetime of use will make the wait worthwhile.

Should you need expedited service, please do not hesitate to reach out to us here and we will endeavor to accommodate your request.

We offer free shipping for all orders shipped within Malaysia; For other international shipping, shipping fee is inclusive according to the chosen country currency.

1. Malaysia Orders:

• Transit time in Sabah, Sarawak and Labuan may be extended due to logistical arrangements made by the shipping company.

2. International Orders:

• Shipping fee is inclusive in product price if you are shopping using the destination country currency.
• For countries not listed above, please contact us here.
• The transit time is estimated and may vary based on the festive season, flight schedule, and customs clearance procedures in the destination country.

• Once the package is shipped from our galleria, you will receive an email notification with the tracking link.
• You may also track your order and shipping status from the order confirmation and shipping email.

• Each and every package dispatched from Tailored Jewel is secured and safe, insured against theft and damage during transit from our galleria to the delivery addresses.
• Due to security concerns, the mailing address must be a physical home or business address; we do not ship to P.O. Boxes.
• Please ensure the receiver is present at the delivery address at the time of delivery.
• In the event of a lost package in transit, we will cooperate with the shipping company to find your parcel and, if required, replace or refund the item.
• Our insurance does not cover delivery address at countries with unstable political risk such as war, terrorism, sanctions and etc.

• Import and Customs Duties, Value Added Taxes (“VAT”), Tariffs, and other fees imposed by the destination country are not included in prices or shipping costs. These are the sole responsibility of the customer to settle.
  • Import duties are levied on goods that are subject to import duties and imported into the country;
  • Goods and service tax (GST) is a consumption tax levied on the import goods; Value Added tax (VAT) is a sales tax that is collected by retailer and then paid forward to the government.
• Customer may refer the following estimated duties and taxes of few destination countries:
  

  Destination	Estimated Duties	Estimated VAT/GST Taxes
  Singapore	0.00%	7.00%
  Brunei	0.00%	15.00%
  Philippines	10.00%	12.00%
  Australia	5.00%	10.00%
  United States	5.50%	0.00%
  United Kingdom	2.00%	20.00%
  Europe	2.50%	20.00% – 23.00%

• For countries not listed above, please contact us here
• How are duties and taxes calculated?
  • To calculate import duty on goods,
    Import Duty = CIF value X Import Duty Rates
  • To calculate sales tax,
    Sales Tax = CIF Value X Sales Tax Rate
    Note: CIF value includes the cost of good, insurance and freight necessary to deliver the good to the destination country

  For example:

  Destination country: Brunei
  Invoice value: USD 1,000
  Freight: USD 40
  CIF value: USD 1,000 + 40 = USD 1,040

  Estimated Duties: 0.00%
  Estimated Duties Amount: USD 1,040 x 0.00% = USD 0

  Estimated Taxes: 7.00%
  Estimated Taxes Amount: USD 1,040 x 15.00% = USD 156
  Estimate Total Payable Duties & Taxes: USD 0 + 156 = USD 156

• The package will undergo custom inspection upon arrival at the destination country; After the inspection, the courier agent will contact receiver to notify on the final payable duties and taxes amount. The amount can be paid to the courier agent upon receiving of the package at delivery address, or via other payment options advised by the courier agent.