1. To request refunds or warranty claims, please contact our customer helpdesk first here.
  2. For goods to be returned for a refund, there must be no visible signs of damage, wear, or alteration; the item must be in its original condition and returned with its original packaging and all included components (certificates, gifts etc.).

Tailored Jewel has the right to suspend return processing if the aforementioned conditions are not met.

We stand by the quality of the jewellery you create with us and promise your complete satisfaction. Please let us know if you are unsatisfied with your purchase, and we will gladly replace it or issue a full refund.


  1. All certified diamonds:
    • If the certification number engraved on the diamond does not match the certificate report.
    • Or if the diamond quality does not match our sales proposal, we will gladly replace the diamond at no additional cost.
  2. All online collection jewellery from Tailored Jewel:
    • If you are dissatisfied with the design, quality, or finish of the jewellery setting, you may return it.
      Upon request, we will gladly repair or remake the jewellery depending on our assessment, or offer a complete refund.


  1. Fine jewellery and diamond engagement / wedding rings:
    • 14 days from the date the customer receives the jewellery.
  2. Earth metal / Nikah Collection jewellery:
    • 1-on-1 exchange within 14-day from customer’s receiving date of the jewellery.
  3. Silver based or gold vermeil jewellery
    • 5-day from customer’s receiving date of the jewellery.


  1. It is not possible to resize a full eternity diamond or gemstone ring that is custom-made to the customer’s size.
  2. Custom-made jewellery design not included in the online collection of Tailored Jewel, made to the customer’s specifications.
  3. Certified diamond more than 1.01ct/certified diamond/gemstones specially obtained per customer’s request, including but not limited to shape, carat, colour, clarity, cut, and fluorescence, which are not available in Tailored Jewel online collection.

For your peace of mind, every piece of jewellery purchased from Tailored Jewel is guaranteed to be free of manufacturing defects


  1. You may bring your jewellery back to us for an evaluation if you suspect a production flaw.
  2. We will rework or remake the jewellery free of charge if we find that the damage was caused by a fault on our part during production. If the jewellery piece is no longer in stock, we may offer a full refund or a replacement of equal or greater value.
  3. We will let you know if repair services are possible, and if so, at what cost, if the damage was not caused by a manufacturing defect.


  1. Diamond engagement/ wedding rings, fine jewellery:
    • 10-year warranty from the date the customer received the jewellery.
  2. Silver based or gold vermeil jewellery:
    • 1-year from customer’s receiving date of the jewellery.


  1. The warranty is nullified if the jewellery is serviced, modified, or altered in any way by a company or individual other than Tailored Jewel.
  2. The following are not covered by the warranty:
    • Damage/ scratches/ discoloration of metal or skin reactions to metal resulting from normal use or exposure to chemicals, cosmetics, swimming pools, or bathing.
    • Over time, the prongs and metal can wear out and need to be repaired.
    • Prongs that have become bent or worn down as a result of trauma, excessive use, or normal wear and tear on the setting.
    • Experiencing the loss of, or having stolen, jewellery.
    • Damage to, or the loss of, certified diamonds, gemstones, or loose diamonds and gemstones (with an individual value of more than MYR 100.00 / SGD 30.00) as a result of regular wear and tear or other causes.

The quality of our work and the integrity of the stones we use are guaranteed. This certificate affirms that your jewelry’s diamonds and gemstones were delivered in accordance with the terms of the sales proposal.

We are dedicated to ensuring ethical trade practices, and all of our diamonds are sourced ethically from the largest and most respected suppliers who adhere to and enforce the Kimberley Process guidelines.

  1. Certified Diamonds & Gemstones
    • Certificates (from organizations like the Gemological Institute of America) will be included in the shipment of any diamonds 0.30 carats or larger, and the certification inscription on the diamond itself will be displayed for inspection at the time of order pickup or shared via photo or video if you choose to have your diamond shipped to you.
    • If the gemstone in question has been certified by a third party (such as the Gemological Institute of America [GIA] or the American Gem Society [AGS]), the certificate will be sent along with the gemstone, and the gemstone will match the certificate’s description in every way (shape, dimension, carat, colour, clarity, cut, etc.).
  2. Non-Certified Diamonds & Gemstones
    • Loose diamonds and gemstones are guaranteed to match the description in the sales proposal or quote (in terms of form, carat weight, colour, clarity, and cut, among other characteristics) in every way.
  3. Metals
    • Gold & Platinum
      Your jewellery will be stamped with our logo and a metal mark indicating the fineness of the metal (minimum purity), as required by the Hong Kong Trade Ordinance, where it is made and imported.
      For example:
      The standard of fineness (that is the number of parts by weight of gold in one thousand parts by weight of alloy),
      14K metal mark indicates the gold fineness not less than 585 (58.5% / 100%)
      18K metal mark indicates the gold fineness not less than 750 (75% / 100%)
      The PT950 stamp guarantees a platinum purity of at least 950.
    • In addition, our white gold alloy is nickel-free, making our jewellery ideal for people with sensitive skin.

Our commitment to you does not stop when the transaction is done. Customer satisfaction has always been at the core of our business, and as such, we are devoted to establishing a long-lasting relationship with our customers by delivering an outstanding customer journey.

After you have received the jewellery, our specialised sales and customer service staff will be available to assist you. Our customer service offering consists of the following:

  1. x3 free resizes. Valid for life.
  2. Jewellery restoration, repair and service work
  3. Diamond & Design upgrade services.
Just picked up our rings today and couldn't be happier with them

Just picked up our rings today and couldn’t be happier with them. The level of service and attention at TJ is incredible – Zach was patient and took the time to explain the different grades of diamonds. We absolutely love our wedding bands and highly recommend TJ. Beautiful jewellery and amazing staff!

Today was our big day and the bands were showered with compliments from the guests.

It was a no-brainer to acquire our wedding bands from Tailored Jewel after they delivered our quality solitaire ring as promised. We immediately set our sights at one of their stylish bands when we browsed through their fine collection at their service hub. Zach was very attentive and helpful all the while. He made sure our rings are of the right size and are delivered in time for our big day. Today was our big day and the bands were showered with compliments from the guests. I wouldn’t hesitate to go for Tailored Jewel again. Out of this world! ??

The rings were displayed in detail and we bought them directly from the website.

Due to MCO, me and my fiancé decided to purchase the rings online and we stumbled upon TJ. The rings were displayed in detail and we bought them directly from the website. Zach approached us and was really helpful in determining the right size. The team responded to us very quickly,plus they made the whole process seamless and smooth. Worth the purchase price considering that we had the rings engraved as well.

TJ helped us make this milestone so much more pleasant.

Very unique designs and materials. Amidst the chaos and planning our ROM during the MCO period, the team at TJ delivered the beautiful rings and offered us excellent service. They helped us make this milestone so much more pleasant. Thank you so much!

Did my entire order online without even going into the store

Excellent experience, beyond what I imagined. Did my entire order online without even going into the store (couldn’t go in store for work Location reasons). Got a custom made engagement ring, they did everything they could to help me, direct messages, pictures, updates on progress and an exact collection time. The ring is beautiful and well produced to a very high standard, could not have asked for more.

Would definitely recommend and will be shopping here again.

Really loved the product & the customisation is flawlessly!

We are exceptionally pleased with the services provided! Ethon was very patient throughout the entire process and catered to our needs and expectations. I really loved the final product and how the customisation was executed flawlessly! It made the entire experience really special for my Fiancé and I. We highly recommend everyone to experience Tailored Jewel’s passion and attention to customer service.

Far more superior than what you could get out there

Thank you so much for your service TJ!

I found the ring I’ve been looking for my soon bride-to-be.

It was a headache since the design we love is either too expensive, or too dull.

We were skeptical at first since it’s an online business but we decided to pay a visit to the physical shop in Atria.

They present to us with many brilliantly done rings they had to offer.

The process is so simple, the explanation is very detailed, they know their product well, and the best part is that the end product is far more superior than what you could get out there with just a fraction or the price!

Definitely recommend this brand for those looking for rings with lower budget.

Worth every penny!

Thumbs up guys and thank you for everything!

From customer service to impeccable products, TJ never fails to impress me.

We are a couple from north, Kedah, and we’ve never stepped in to their Atria Mall service hub to look at their sample rings. Every process was through phone calls and messages.

From their prompt customer service and professional advices, to their spectacular and impeccable end products, TJ never fails to impress me. This proves how pleasant the whole online experience is with Tailored Jewel, and i would highly recommend for couples from other states (especially those with zero knowledge of diamonds and rings just like me) to give a call to TJ to experience their first class service.

Two thumbs up for Ethon and TJ crew!
P.s. the review is written by my fiance who is super satisfied with everything from TJ.

The level of service and assurance provided combined with finish result speaks volume of TJ

Buying jewelry online takes tremendous bravado as this can go so wrong. I’m clearly not that brave which is why I’m glad TJ opened a service hub in Atria which allowed me to view their items and speak to one of the founders (i was lucky to have met him).

Needless to say, I got a lovely piece, and he offered a complimentary service for my diamond ring which i left with him in good faith.

Bottomline, I’ve since collected my ring and it looks brand new. I was nervous at the start, but the level of service and assurance provided (they even shared a video of my ring being serviced) combined with the finish result speaks volume of TJ.

It was a bliss working with TJ. My fiancee was really pleased

First met Ethon couple of years back to have a chat on engagement ring. He’s very knowledgeable with his stuff and never too pushy about selling. Back to few months ago where I finally made the decision to get the a ring. Met up with him again and it was a bliss working with him to get the ring of my requirement and budget.

Talking about budget, I’ve got to commend Ethon on his ability to work around your budget to get you the best diamond by giving insightful suggestions.

Service was good and the production of the ring was timely as well. My fiancee was really pleased and satisfied with the ring when she saw it, which at the end of day was what meant the most to me.

The final result is a beautiful, sparkly, bespoke diamond ring with excellent finishing

Came across Tailored Jewel via some online forums, and my attention was caught by the unique proposition they presented; my fiance could design the engagament ring of her dreams and not leave me broke as a result!

They were very patient with us throughout the process, from pre-sales (entertaining our request for more diamond options), incorporating my fiance’s last minute ring design changes, all the way to post-sales (assisting us with resizing)!! Their response was also extremely quick response whenever we had queries or needed advise. The final result is a beautiful, sparkly, bespoke diamond ring with excellent finishing.

Overall it was a good experience designing and purchasing my proposal ring with Tailored Jewel. Can attest to their professionalism and integrity as online diamond jewellery makers.

My custom ring was perfect! Extremely professional, very patient & affordable price

I must say that Tailored Jewel is probably one of the best recommendation that I’ve received in my life. It was a total different experience when I was purchasing my proposal ring with them.

First of all, they were extremely professional. They spent quite a bit of time educating me on the difference between the grades of diamond and they taught me how to identify the difference. They we’re very patient when it came to my million and one questions.
Secondly, the price was really affordable in comparison to the ones available outside. And when I say comparison, I’m talking about a huge margin of difference.

Thirdly, the outcome of my custom ring was perfect! I was a little skeptical at first when I wanted to customise my ring, but the result was way beyond what I’ve expected. Great finishing and perfection to the detail. They delivered as promised! Thank you Wong Sifu!!!
Thank you Tailored Jewel. Thank you for assisting me throughout the process of designing and purchasing my proposal ring.

More bang for the buck, my fiancee was beaming with joy

Got my engagement ring earlier than expected. Quality was splendid, Diamond was brilliant, Service was exception. They also gave be very good advice choosing them diamonds. Not forgetting getting more bang for the buck, my fiancee was beaming with joy when I presented her with the ring. Definitely a satisfied customer.

Appreciate the patience and guidance given. Le fiancé loves it!

Incredible service! Appreciate the patience and guidance that Ethon gave me as I was clueless on my selection. Le fiancé loves it!

Good explanation on diamond stone & ring customisation. Highly recommended

Is time for me to review this. I love the design and Ethon support on choosing the right purpose ring and engagement ring within the range of Budget. He not like others seller which give u something within your Budget. He give good explanation on diamond stone and ring customise. Highly recommendation for others feel free to buy from ethon. Keep up the good work.

Able to provide the best to satisfy your needs and work on your budget

Two words.. Fantastic Service & Best Price.. i guarantee it myself. Meet up Ethon. Very good service and advise from him…able to provide the best he can to satisfy your needs and work on your budget. The customize engagement ring that i requested was in good condition and beautiful. She loved it very much. Thanks tailored jewel for such a great service

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