All TJ's certified diamond are exclusively handpicked, evaluated and checked to meet the highest quality of its grade guaranteed.
- Diamond GIA certificate provided
- Excellent Cut Diamond (Naked Eye Clean from Inclusion)
- 14 Days Return Policy *T&C apply
Talking to us is easy.
Book an Appointment for
Virtual or In-store Consultation
Unit 19-1, Block 19, Level 1
Lot: UGK-07, Upper Ground Floor
Frequently Asked Questions
Yes, appointments are encouraged, since we conduct one-on-one consultation in order to offer each customer with a comfortable and satisfying experience.
Meet our helpful consultant at TJ Jewellery Experience Centre (Block 19, Level 1, The Boulevard MidValley KL), which is open daily (including weekends and public holidays) from 10 a.m. to 8 p.m.
In the Jewellery Experience Centre, we only display the most recent collection or best-selling items if we have stock or samples available to view. In the event that we do not have current designs in stock, customers can examine rings with comparable finishes and styles as a reference.
We welcome you to visit our Jewellery Experience Centre to get your ring size measured, however, you may request a measurement tool from us to measure your ring size at home.
Check out our ‘How to measure your ring size‘ page for more.
We offer free resizing service. However, we don’t encourage your ring to be resized for more than 3 times as our resizing service comes with polishing, it will cause the metal of your ring to become thinner.
*A surcharge will be imposed on the material cost if the upsize by two (2) from its original size.
*Not applicable to our Nikah series (Steel, Titanium, and Tantalum).
We offer a Money Back Guarantee policy (ONLY applicable for TJ Premium Picks, TJ Beyond Diamond Engagement Ring and TJ Wedding Rings collection made in 14k or 18k Gold and Platinum), because we are committed to have you 100% satisfied with your purchase.
In the unfortunate event of any dissatisfaction of the product, get in touch with us within 14 or 30 days as stated, return the item to us in its original condition, and we will work on processing a refund to your bank account within 14 working days from refund request date.
Note 1: Upon receiving the item, we will carry out our usual procedure of recording a video of the sealed package to verify the authenticity of the product for confirmation.
Note 2: This policy is only applicable for the TJ Premium Picks, TJ Beyond Diamond Ring & TJ Wedding Rings collection.
Note 3: For your purchase of the Fine Jewellery collection, get in touch with us within 30 days for a refund claim.
For a refund claim, kindly get in touch with us directly at +6010 931 6558 or email info@tailoredjewel.com. Our customer care will address your case personally.
*Only applicable for TJ Premium Picks, TJ Beyond and Wedding Rings collection made from 14k or 18k Gold and Platinum.
FREE shipping throughout Malaysia, Singapore & Brunei. However, the buyer outside Malaysia, Singapore & Brunei will have to bear shipping cost and tax incurred. FedEx International Priority is our trusted international courier service package – it costs slightly more, but you will receive your item faster with better security. Shall you have other preferred courier service, please inform us by dropping us a text.
For more information regarding shipping, you may read more here.