Dual-Tone Twist Slit Bands

Appointments are highly recommended, since we provide personalised service to each of our customers through in-depth discussions and consultations. Please reach out to us via email, WhatsApp, or any of our verified social media accounts to schedule a consultation.

Online Consultation – As soon as you make a reservation, one of our helpful advisors will contact you personally to confirm the meeting and provide the Google Meet link. During the consultation, we will show you a video of the product you’re interested in and address any concerns you may have about it, including those related to tax, delivery, and safety.

In-Store Consultation – We’ll have one of our helpful advisors contact you immediately to confirm the time and date you prefer. At our TJ Jewellery Experience Centre (The Boulevard MidValley KL), you can talk to one of our helpful consultants in person from 10.00am to 8.00 pm. every day, including weekends and public holidays.

In the Jewellery Experience Centre, we only display the most recent collection or best-selling items if we have stock or samples available to view. In the event that we do not have current designs in stock, customers can examine rings with comparable finishes and styles as a reference.

We welcome you to visit our Jewellery Experience Centre to get your ring size measured, however, you may request a measurement tool from us to measure your ring size at home.

Check out our ‘How to measure your ring size‘ page for more.

We offer free resizing service. However, we don’t encourage your ring to be resized for more than 3 times as our resizing service comes with polishing, it will cause the metal of your ring to become thinner.

*A surcharge will be imposed on the material cost if the upsize by two (2)  from its original size.

*Not applicable to our Nikah series (Steel, Titanium, and Tantalum).

We offer a Money Back Guarantee policy (ONLY applicable for TJ Premium Picks, TJ Beyond Diamond Engagement Ring and TJ Wedding Rings collection made in 14k or 18k Gold and Platinum), because we are committed to have you 100% satisfied with your purchase.

In the unfortunate event of any dissatisfaction of the product, get in touch with us within 14 or 30 days as stated, return the item to us in its original condition, and we will work on processing a refund to your bank account within 14 working days from refund request date.

Note 1: Upon receiving the item, we will carry out our usual procedure of recording a video of the sealed package to verify the authenticity of the product for confirmation.

Note 2: This policy is only applicable for the TJ Premium Picks, TJ Beyond Diamond Ring & TJ Wedding Rings collection.

Note 3: For your purchase of the Fine Jewellery collection, get in touch with us within 30 days for a refund claim.

For a refund claim, kindly get in touch with us directly at +6010 931 6558 or email info@tailoredjewel.com. Our customer care will address your case personally.

*Only applicable for TJ Premium Picks, TJ Beyond and Wedding Rings collection made from 14k or 18k Gold and Platinum.

FREE shipping throughout Malaysia, Singapore & Brunei. However, the buyer outside Malaysia, Singapore & Brunei will have to bear shipping cost and tax incurred. FedEx International Priority is our trusted international courier service package – it costs slightly more, but you will receive your item faster with better security. Shall you have other preferred courier service, please inform us by dropping us a text.

For more information regarding shipping, you may read more here.