Experience

Tailored Jewel

Why choose Tailored Jewel?

Value Buy - Omnichannel Retail

Get a superior quality product at below market price. Enjoy online shopping benefits with a physical retail store experience

Money Back Guarantee*

Our diamonds radiate the Best Shine Performance, and our quality is second to none. If we don’t wow you at first sight, you get a full refund – no questions asked. It’s a risk-free experience!

365 Days

Consultation, checking your ring size, after service and etc…Our dedicated service retail stores located in shopping malls are open 365-days (10.00am – 10.00pm) to service your every need!

5-Star Facebook Rating

Established since 2012, we’ve maintained our 5-Star Facebook Rating with the highest standard in delivering uncompromised quality at competitive prices with first class service.

Made-to-Order

We are inventory-less, as all pieces are made-to-order, exclusively for you within 15± working days!

What is TJ's Premium Picks?

Educate Me

Book an appointment today with our dedicated consultants.











FAQ

We offer a Money Back Guarantee policy (ONLY applicable for Gold and Platinum rings) because we are committed to have you 100% satisfied with your purchase.

In the unfortunate event of any dissatisfaction, get in touch with us within 14 days as stated, return the item to us in its original condition, and we will work on processing a refund to your bank account within 30 working days.

Note: Upon receiving the item, we will carry out our usual procedure of recording a video of the sealed package to verify the authenticity of the product for confirmation.

For a refund claim, kindly get in touch with us directly at +6010 931 6558 or email refund@tailoredjewel.com. Our service consultant will address your case personally.

Our warranty policy covers ONLY the manufacturing defects, which includes  cracks on the surface, and breakage/separation on bands and loose diamond setting.

You can always drop by our service hub to get accurately measured, or feel free to contact us directly via email, whatsapp or facebook for more creative suggestion.

All our diamonds jewellery that has a single diamond stone above 0.30 carats come with GIA Certification. Any diamonds below 0.30 carat has no certification. Our Tax Invoice serves as both the certification and warranty. Rest assured, we only work with  100% natural diamonds (non-synthetic) and if proved otherwise; we will gladly offer you a FULL REFUND.